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Do you know if your organization is performing efficiently? If it isn't, do you know why? This guidebook presents an innovative and thoroughly tested model for organizational self-assessment. The tools and tips in Enhancing Organizational Performance go beyond measuring the impact of programs, products, and services. They integrate techniques of formative assessment, in which the assessment team becomes involved in helping its organization become more effective in meeting its goals. The tools and techniques are flexible, and the model can be adapted to any type or size of organization. Worksheets and hands-on exercises are included. The book will be of use to any organization that is initiating a process of self-assessment, internal change, or strategic planning. It will particularly appeal to heads and staff of research and non-profit organizations, university administrators, staff of research-granting agencies, and academics and professionals in organizational development and evaluation. About the Author Charles Lusthaus is a partner at Universalia Management Group in Montréal, Canada. He is also Associate Professor in the Department of Administration and Policy Studies at McGill University in Montreal.Marie-Hélène Adrien is a partner at Universalia Management Group in Montreal, Canada.Gary Anderson is a partner at Universalia Management Group in Montreal, Canada.





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